Governance
The boundary between advice and action
How to define authority for agents that can write to business systems.
Read the brief The boundary between advice and actionHome
RESEARCH & INTELLIGENCE
Understand the operating problem.
Three briefs connect primary sources to practical questions for AI deployment teams.
Enterprise data
Context is part of the control
Why provenance, permissions and entity matching belong in the release decision.
Read the brief Context is part of the controlOperating economics
Capacity has to become value
How to separate released time, realised benefit and production costs.
Read the brief Capacity has to become valueSource notes
Company announcements document what the issuer said and when. Standards and practitioner guidance provide control concepts. Editorial interpretations and illustrative workflows are identified separately.
- NIST AI Risk Management Framework · January 2023
Voluntary framework for governing, mapping, measuring and managing AI risk.
- NIST Generative AI Profile (AI 600-1) · 26 July 2024
Cross-sector companion for evaluating and managing generative AI risks.
- OWASP Top 10 for Agentic Applications for 2026 · 9 December 2025
Practitioner taxonomy of risks specific to AI systems that take actions across workflows.
- ServiceNow expands AI Control Tower · 5 May 2026
The company announced cross-platform discovery, observation, governance, security and measurement capabilities.
- ServiceNow announces AI Passport · 15 October 2026
The company described runtime authorization for first- and third-party agents and MCP servers.
- ServiceNow Q3 2026 results · 28 October 2026
CEO Bill McDermott described the Super Intelligence Control Tower strategy.
- ServiceNow completes Moveworks acquisition · 15 December 2025
The acquisition added enterprise search and an employee-facing entry point to its workflow platform.
- ServiceNow completes Armis acquisition · 20 April 2026
The acquisition extended cyber asset discovery into operational, physical and cloud environments.
- SAP unveils the Autonomous Enterprise · 12 May 2026
SAP announced its Business AI Platform and Autonomous Suite with process context and governance.
- Christian Klein on the next era of Business AI · 26 May 2026
SAP’s CEO describes enterprise context as the connection among workflows, approvals, policies and data.
- SAP completes acquisition of Reltio · 7 May 2026
SAP positioned master data management as a way to harmonise SAP and non-SAP data for AI.
- SAP Q3 2026 results · 21 October 2026
CEO Christian Klein connected Joule Work and Business AI with cloud and data transformation.
- Accenture expands AI Foundation and AI Factory · 21 October 2026
Accenture described governed orchestration, operational tooling, NVIDIA infrastructure and industry blueprints for production AI.
- Accenture and OpenAI enterprise collaboration · 1 December 2025
The announcement describes a client programme and training for Accenture staff.
- Accenture FY2026 results · 1 October 2026
Chair and CEO Julie Sweet emphasised enterprise reinvention, client value and delivery.
- Accenture FY2026 earnings call · 1 October 2026
Management described ecosystem activity, large-scale reinvention and data and AI embedded across delivery.
- Microsoft describes enterprise agent distribution · 3 June 2026
Foundry announced distribution into Microsoft 365 Copilot and Teams with governance at scale.