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GOVERNANCE / RESEARCH BRIEF

The boundary between advice and action

How to define authority for agents that can write to business systems.

EDITORIAL BRIEF / NOVEMBER 2026

Map the decision right

A tool call can change inventory, disclose a record or make a commitment. Identify the authorised actor, the permitted operation and the action’s impact before allowing write access. Give each tool the narrowest permissions necessary and enforce them outside generated text.

Make approval part of execution

Tie approval to a specific operation and version of the record. If the proposed action changes after approval, return it for review. Log actor, evidence, inputs, outcome and escalation. Test revocation and rollback before expanding access.

What the market signals

ServiceNow’s AI Control Tower announcements and AI Passport proposal illustrate the growing focus on visibility and runtime authority across vendor boundaries. These are vendor-reported capabilities. Buyers should independently test whether policies are enforced across each connector and workflow.

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